FinTech Insights Blog | FinTech Insights

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22nd April 2025

US Digital onboarding & KYC best practices: What does the data tell us

Digital onboarding & KYC (or Know Your Customer) is like airport security. Important. Necessary. But, when mishandled, extremely frustrating.

New Releases

20th March 2025

Personalized financial education & support: Which markets get it right

Access to personalized educational resources and support is one of the key priorities for banking consumers. 70% of respondents to a Sopra digital..

New Releases

27th February 2025

Nubank vs Revolut, round 2: What if Nubank launched in Europe?

One year and eight months. That's how long it's been since Revolut, Europe's most valuable startup, launched its challenge to Nubank's dominance in..

22nd April 2025

US Digital onboarding & KYC best practices: What does the data tell us

Digital onboarding & KYC (or Know Your Customer) is like airport security. Important. Necessary. But, when mishandled, extremely frustrating.

20th March 2025

Personalized financial education & support: Which markets get it right

Access to personalized educational resources and support is one of the key priorities for banking consumers. 70% of respondents to a Sopra digital..

27th January 2025

Are Banking Apps Meeting the Mark on Personalization & Accessibility?

The discourse around personalization in banking often centers around product features. But while tailoring accounts, loans, and other products to..

23rd January 2025

Could implementing these features boost banks' customer retention?

With a growing number of options at consumers' disposal, loyalty in banking is in increasingly short supply. And a key determinant of whether..

21st January 2025

How a Credit Union created a top app, 60% faster with FinTech Insights

$27.5 million, and 70%. The former is the average cost of a digital transformation project, according to the International Data Corporation's..

17th December 2024

Europe vs the US: Where is online card management more convenient?

While banking customers still value in-person interactions, they're increasingly reserved for complex needs like applying for a loan or mortgage.

10th December 2024

Wealth management's shift: Which US banks and challengers will lead?

$84 trillion. That's how much wealth will change hands over the next twenty years, according to consulting firm Cerulli Associates — about four times..

18th November 2024

What is the current state of chatbots in mobile banking?

While integrating chatbots into customer service has compelling benefits — banks could save $1 trillion by 2030, according to Autonomous Research;..

5th November 2024

The money transfer olympics: Can US legacy banks go for gold in 2024?

When Americans transfer money electronically, they don't typically turn to their bank. More often than not, they use a P2P app.

10th October 2024

Which US Bank or Challenger Offers the Best In-App Authentication?

While a customer's first login from a new device — the moment when they connect the device to their account and confirm they really are who they say..

23rd September 2024

The US challenger bank market in 2024: Who is leading the charge?

It's been two years of economic uncertainty and record-low funding, but US challenger banks seem to have found a way through.

6th September 2024

How US banks face fraud: The critical first login from a new device

With fraudsters becoming ever more sophisticated — according to the Federal Trade Commission, fraud went up by 185.7% between 2020 and 2023 — banks..

15th May 2024

US legacy banks vs challengers: Do challengers still have the edge?

When the first challengers hit the market in the early 2010s, they instantly outclassed incumbents.

23rd April 2024

Where credit unions must invest to unlock their digital potential

Banks and credit unions used to be distinct. Banks had the wider product range. Credit unions were more community-focused.

17th April 2024

Digital differentiation: How has US banking evolved since 2022?

Banks have been dealing with digitalization for over a decade. But, despite record investment — in 2023, technology budgets reached $652.1 billion —..

11th April 2023

How to use digital banking research to build standout user experiences

"How does our mobile banking offering stack up?" "Which mobile banking features should we be focusing our efforts on?" "And how do we make sure we..

13th October 2022

Banking Apps Are All Alike — But Consumers Clamor for New Features

Consumers are ready for mobile banking app innovation — especially in e-wallets, junior accounts and wealth management. Banks can differentiate with..

27th August 2021

FinTech Insights Spotlight: Chase

It’s time for another FinTech Insights Spotlight! So far, in our two previous monthly blogs we shed light on two Challengers banks that have taken..

12th August 2021

FinTech Bites: Video Banking

It’s another FinTech Bite and we are pumped to discuss what has been most talked about top within our fintech analysts' team. For this month what has..

6th August 2021

Bank of America vs M&T Bank: a Digital Banking Comparison

The US digital banking market undoubtedly represents one of the most competitive globally. With hundreds of Legacy, Regional banks, Credit Unions and..

29th July 2021

Digital Banking Features that Matter: Support

A month ago, to honor the most intuitive and helpful digital banking features that help customers, we launched Digital Banking Features that Matter...

8th July 2021

FinTech Bites: Notification Alerts

Another month, another FinTech Bite. As always we will be discussing what has been most exciting and intriguing to our analysts team. In previous..

6th July 2021

Banks that Cater Specific Customers

Which is your target audience? What customer segment does your digital bank cater to most? Is it all customers across all ages or is it an ultra..

30th June 2021

Digital banking features that matter: Subscriptions Management

Intuitive features are what make a digital banking design memorable and lovable to customers. To honor the most exciting features out there, the..

17th June 2021

Battle of the US Challengers: Help me Save Towards my Goal

Welcome to our third episode of Battle of the Challengers US! In our previous episodes we have pitched our competing Challengers against each other..

10th June 2021

5 digital banking feature sets to make you the customers go-to-bank

The notion that customers own one bank account or are customers of just one financial institution reflects less and less percentages of the market...

4th June 2021

FinTech Insights Spotlight: Chime

Welcome to the FinTech Insights Spotlight series! We are thrilled to be embarking on this new series with you! The FinTech Insights Spotlight series..

20th May 2021

Battle of the US Challengers: Cancel, Reorder Debit Card and Use Virtual to Pay

Welcome back to another series of Battle of the Challengers US! We are thrilled to be back with Episode 2 of Battle of the Challengers US. Last time..

6th May 2021

A quick guide to effective competitive digital banking analysis

A few weeks ago we discussed the major issues that lead to ineffective comparative research. We talked about the importance of informative competitor..

29th April 2021

Is your digital onboarding process driving new customers away?

The first point of contact potential customers have with your digital banking is the process of opening their first account. Know Your Customer (KYC)..

15th April 2021

Battle of the US Challengers: Digital Onboarding and KYC

Welcome back to another series of Battle of the Challenger banks! We are thrilled to be back and starting on another series of Battle of the..

25th March 2021

Digital banking features that simplify money management: best UX journeys

Earlier in one of our blogs we talked about the features that help customers manage their money through their digital banking mobile applications and..

23rd March 2021

6 green banking initiatives that inspire customers into action

Sustainability is no longer a strategic decision in banking. Climate change is at our doorstep and banks worldwide must consider an..

19th March 2021

Keep up with and get ahead of digital banking innovation

Imagine if you didn’t have to spend most of your day designing the same user journey paths with their myriad iterations, while struggling to jump..

17th March 2021

8 Digital banking features to simplify customers' money management

Banking is central to the financial livelihood of our daily lives. A few years ago the case was that people would have to wait in lines in front of..

10th March 2021

Why is your bank’s competitor analysis not conclusive enough?

Competitor analysis is innate in the growth strategy of every bank and fintech. Its primary goal is to keep the company’s trajectory forward by..

25th February 2021

Fintech Bites: “Split the Bill” functionality in the US market

The pandemic has arguably halted most interactions between people. But, with restaurants, coffee shops and bars slowly opening up again, and the..

19th February 2021

Analysis paralysis: minimize this toxic trend in digital product development

There is a solution that reduces “analysis paralysis” in digital banking product development. Going through numerous iterations in order to reach a..

17th February 2021

FinTech Insights: reduce your go-to-market time while offering the best UX design

Product development can become a very lengthy process that allows you little room to think outside the box about how to make a difference with your..

16th February 2021

The USA market: are EU-based Challengers coming to rustle up some feathers?

COVID-19’s ongoing impact on the world has certainly influenced the position of a number of Challenger banks in the US market, which are taking..

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