With a growing number of options at consumers' disposal, loyalty in banking is in increasingly short supply. And a key determinant of whether customers will stick around or walk into a competitor's arms is the quality of the digital banking experience.

So how are banks doing when it comes to meeting digital expectations? And which are the areas where they could improve?

We used our digital banking research platform FinTech Insights to explore the current state of the market and pinpoint which digital features would give banks an edge over their competitors.