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Beyond banking: Can bank apps boost engagement by going the extra mile

New Releases

15th May 2025

Beyond banking: Can bank apps boost engagement by going the extra mile
Would you buy cinema tickets, book a hotel room, or get your mobile data plan from your bank?
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US Digital onboarding & KYC best practices: What does the data tell us

New Releases

22nd April 2025

US Digital onboarding & KYC best practices: What does the data tell us
Digital onboarding & KYC (or Know Your Customer) is like airport security. Important. Necessary. But, when mishandled, extremely frustrating.
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Personalized financial education & support: Which markets get it right

New Releases

20th March 2025

Personalized financial education & support: Which markets get it right
Access to personalized educational resources and support is one of the key priorities for banking consumers. 70% of respondents to a Sopra digital..
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20th March 2025

Personalized financial education & support: Which markets get it right
FinTech Insights UK Banks Digital Banking US Banks Market research US Challengers Feature 3 digital banking research EU Banks canadian banks personalization in banking Market Insights chat support
Access to personalized educational resources and support is one of the key priorities for banking consumers. 70% of respondents to a Sopra digital..
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27th February 2025

Nubank vs Revolut, round 2: What if Nubank launched in Europe?
FinTech Insights Digital Banking Market research digital banking research EU Banks Revolut Nubank Market Insights
One year and eight months. That's how long it's been since Revolut, Europe's most valuable startup, launched its challenge to Nubank's dominance in..
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27th January 2025

Are Banking Apps Meeting the Mark on Personalization & Accessibility?
FinTech Insights UK Banks Digital Banking US Banks Market research Latam banks feature implementation digital banking research EU Banks Market Insights
The discourse around personalization in banking often centers around product features. But while tailoring accounts, loans, and other products to..
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23rd January 2025

Could implementing these features boost banks' customer retention?
FinTech Insights UK Banks Digital Banking US Banks Market research Wealth management US Challengers Feature 4 digital banking research chatbots EU Banks virtual cards disposable cards Market Insights
With a growing number of options at consumers' disposal, loyalty in banking is in increasingly short supply. And a key determinant of whether..
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17th December 2024

Europe vs the US: Where is online card management more convenient?
FinTech Insights UK Banks Digital Banking US Banks Market research US Challengers digital banking research EU Banks card management virtual cards disposable cards Market Insights
While banking customers still value in-person interactions, they're increasingly reserved for complex needs like applying for a loan or mortgage.
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18th November 2024

What is the current state of chatbots in mobile banking?
FinTech Insights UK Banks Digital Banking US Banks Market research feature implementation digital banking research chatbots EU Banks Market Insights
While integrating chatbots into customer service has compelling benefits — banks could save $1 trillion by 2030, according to Autonomous Research;..
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