US Digital onboarding & KYC best practices: What does the data tell us

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22nd April 2025

Digital onboarding & KYC (or Know Your Customer) is like airport security. Important. Necessary. But, when mishandled, extremely frustrating.
Personalized financial education & support: Which markets get it right

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20th March 2025

Access to personalized educational resources and support is one of the key priorities for banking consumers. 70% of respondents to a Sopra digital..
Nubank vs Revolut, round 2: What if Nubank launched in Europe?

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27th February 2025

One year and eight months. That's how long it's been since Revolut, Europe's most valuable startup, launched its challenge to Nubank's dominance in..

20th March 2025

Access to personalized educational resources and support is one of the key priorities for banking consumers. 70% of respondents to a Sopra digital..

23rd January 2025

With a growing number of options at consumers' disposal, loyalty in banking is in increasingly short supply. And a key determinant of whether..

21st January 2025

$27.5 million, and 70%. The former is the average cost of a digital transformation project, according to the International Data Corporation's..

17th December 2024

While banking customers still value in-person interactions, they're increasingly reserved for complex needs like applying for a loan or mortgage.

10th December 2024

$84 trillion. That's how much wealth will change hands over the next twenty years, according to consulting firm Cerulli Associates — about four times..

5th November 2024

When Americans transfer money electronically, they don't typically turn to their bank. More often than not, they use a P2P app.

10th October 2024

While a customer's first login from a new device — the moment when they connect the device to their account and confirm they really are who they say..

6th September 2024

With fraudsters becoming ever more sophisticated — according to the Federal Trade Commission, fraud went up by 185.7% between 2020 and 2023 — banks..

16th September 2021

Welcome to the Final Battle of the US Challengers It has been another great journey for our team, discovering the potential of Challenger banks in..

19th August 2021

Welcome back to the Battle of the US Challengers! This the 5th installment to our 6-part series. So far we have examined our 13 Challengers according..

15th July 2021

Welcome to our fourth episode of Battle of the US Challengers! As we mentioned in our previous installment, Episode 3: Help me Save Towards my Goal..
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