That many banks get KYC wrong, with costly repercussions, is well-documented.
But what about enrollment: the other, equally important part of customer onboarding?
Sadly — but unsurprisingly, given how closely the two processes are connected — our own research found that friction can be identified here as well. Where do banks typically fall short? And what steps can they take to improve the process?
Here's what the data from our digital banking research platform FinTech Insights says.