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Space Coast Credit Union

Speed with purpose—powered by insight

SCCU used FinTech Insights to double its delivery speed, sharpen its roadmap, and build with confidence—powered by real, objective data.

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Why did they first start using FinTech Insights?

SCCU’s product team knew what they wanted: a better digital experience for members. What they lacked was direction. With no clear industry benchmarks or data-backed insights, planning their next move felt like guesswork.

 

FinTech Insights gave them the clarity they needed—a live view of where they stood in the market, what mattered most to users, and which features would deliver the biggest impact.

The Challenge

A small team facing big decisions.

Without solid data, every roadmap discussion turned into a debate. Which feature should they release first? How would the best user journey look like?
They were spending months on research and discovery—only to end up second-guessing themselves.

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"With FinTech Insights, we completed in days what previously took us six months to a year.”

Chad Jaenke, CIO of Space Coast Credit Union

What changed

FinTech Insights became the team’s decision engine.

  • Clear priorities. Gap analysis and UX scoring showed them exactly where they stood—and where to go next.
  • No wasted effort. The Common/Uncommon Features tool separated must-haves from nice-to-haves, prioritizing which features to invest in.
  • A confident roadmap. FinTech Insights helped SCCU see what to deliver now, what to refine next, and what could wait—backed by real data.
  • Faster delivery. Tasks that once took 6 months were completed in a couple of days.

The Results

With FinTech Insights, SCCU rolled out 54 impactful features in only six months—moving faster and further than they ever imagined.

The new approach has made a demonstrable difference:

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Total functionalities have soared 76% since January 2022, climbing from 157 to 276.

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The new app's overall UX score is 693: an 8% improvement over their original app

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SCCU has a repeatable process they can use to save time and effort, reduce risk, and ship updates faster

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