When we first took a look at the banking chatbot landscape in Europe and North America — almost a year ago — Canada stood out for having the greatest number of advanced chatbots.
60% of Canadian chatbots were Tier 2 compared to the overall average of 22.15%. And one was able to answer complex queries without redirecting users elsewhere.
Of course, a year is a very long time in fintech. So, with that in mind, we've used FinTech Insights to take a deeper dive into the Canadian chatbot landscape to see how they've evolved over the past twelve months.
Here's what we found out.